Responsible Gaming

Gambling Should Be Entertainment, Not Income

We are committed to promoting responsible gaming practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and always set limits before you play.

Age Verification

Gambling is only legal for individuals who are 18 years of age or older in New Zealand. If you are under the legal age, please do not attempt to access or use any gambling services. All players must verify their age before registering accounts or placing bets.

Warning Signs of Problem Gambling

If you recognize any of the following signs in your own behaviour or that of someone you know, it may be time to seek help:

• Chasing losses by gambling more to try to recover money lost
• Hiding gambling activity or lying about the time and money spent gambling
• Spending more time or money on gambling than intended
• Neglecting family, work, school, or other important responsibilities
• Borrowing money to gamble or pay gambling debts
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Using gambling to escape problems, stress, or difficult emotions
• Experiencing financial difficulties due to gambling
• Unsuccessful attempts to cut back or stop gambling
• Risking relationships, jobs, or education due to gambling

Self-Help Tools & Features

Many online casinos offer responsible gaming features to help you maintain control. Consider using these tools:

• Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
• Self-Exclusion: Voluntarily exclude yourself from gambling for a set period to take a break
• Cooling-Off Period: Request a temporary suspension of your account
• Account Closure: Permanently close your account if necessary

Always review the responsible gaming options available on your chosen platform and use the tools that work best for you.

Support Organizations & Helplines

If you or someone you know is struggling with problem gambling, help is available. Below are reputable support organizations you can contact:

New Zealand

• Problem Gambling Foundation (NZ)
  Free and confidential support service for problem gambling in New Zealand
  Phone: 0800 664 262 (toll-free)
  Website: www.pgf.nz

United Kingdom

• GamCare
  Free, confidential counselling and support for problem gamblers
  Website: www.gamcare.org.uk
• GamStop
  National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk

Australia

• Gambling Help Online
  Counselling and support services for problem gambling
  Website: www.gamblinghelponline.org.au

Canada

• Responsible Gambling Council
  Promotes evidence-based responsible gambling programs
  Website: www.responsiblegambling.org

United States

• National Council on Problem Gambling (NCPG)
  Helpline and resources for problem gambling
  Phone: 1-800-522-4700 (confidential, toll-free)
  Website: www.ncpgambling.org

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Federal Centre for Health Education — problem gambling support
  Website: www.bzga.de

If You Have a Problem, Seek Help Today

Problem gambling can affect your mental health, relationships, finances, and overall wellbeing. If you believe you or someone close to you may have a gambling problem, please reach out for help immediately. There is no shame in seeking support — professional counsellors and support organizations are available to assist you.

Remember: Gambling should be fun and entertaining. If it stops being enjoyable or causes you stress, it's time to take action. Contact one of the organizations listed above, speak to a trusted friend or family member, or reach out to your healthcare provider.

This Responsible Gaming information is provided for educational purposes. While we strive to provide accurate information, please verify all support organization details directly with their websites. If you are in crisis, please contact your local emergency services or a mental health crisis line in your area.